Terms and Conditions
1. Contracting party
Hotel ConventGarten Betriebs GmbH & Co. KG
Hindenburgstraße 38–42
24768 Rendsburg
Germany
Represented by the general partner:
Hotel ConventGarten Verwaltungs GmbH,
which is represented by the managing director
Claas Normann Mäder-Rønnestad
2. Conclusion of the contract
Bookings are only available to persons aged 18 or over.
A binding accommodation contract comes into effect upon the hotel’s confirmation of the booking, or at the latest upon the guest’s use of the hotel’s services, regardless of whether the booking is made by telephone, by email, via the website or via booking platforms.
The guest is obliged to provide a correct and valid email address to which all booking-related information will be sent.
The hotel’s current online prices and price lists apply.
Verbal side agreements must be in writing (an email is sufficient) to be valid.
3. Prices & Payment
All prices are gross prices and include the applicable statutory value-added tax.
Prices are dynamic and vary depending on the season, occupancy and time of booking.
Payment is due before or, at the latest, on arrival.
For non-cancellable rates or those requiring advance payment, the total amount will be debited before arrival. These rates are excluded from the right of withdrawal.
The technical payment service provider is Stripe.
For corporate, conference or event clients, payment may be made within 7 days of receipt of the invoice, subject to a separate agreement.
Any bank charges or other costs arising in connection with cancellations, changes or no-shows shall be borne by the guest.
4. Check-in & Check-out
Rooms are available from 15:00 on the day of arrival.
Check-out is by 11.00.
Arrivals after 10.00 pm are only possible by prior arrangement and subject to valid advance payment.
Rooms are cleaned daily or on request.
We ask that you use resources responsibly and sustainably.
5. Pets
Dogs are permitted in selected rooms upon prior request.
Cost: €25 per night (including additional cleaning).
Dogs are not permitted in the breakfast room or the restaurant and must be kept away from the furniture.
Should special cleaning be required and proven necessary, we reserve the right to charge for this separately.
6. Smoking
Smoking is prohibited throughout the building.
In the event of a breach, a flat-rate cleaning charge of €500 will be levied. This covers, in particular, special cleaning, additional labour costs and loss of revenue due to the property being temporarily unlet.
The guest reserves the right to prove that the damage incurred was less than this amount.
7. Cancellations, Changes & No-Shows
The guest is entitled to withdraw from the contract or amend a booking before the start of the tenancy.
Cancellations and changes are possible until 12:00 noon on the day before arrival at the latest, unless otherwise agreed in the booking confirmation.
Cancellations and changes must be made in writing (an email is sufficient).
Individual bookings
Free cancellation or amendment up to 12:00 on the day before arrival (applies only to direct bookings).
In the event of a later cancellation or no-show, 100 per cent of the accommodation price will be charged.
The guest reserves the right to prove that the hotel has incurred no loss or only a lesser loss.
Group bookings (including booked services)
4–9 rooms
- up to 3 weeks before arrival: 50 per cent
- up to 2 weeks before arrival: 80 per cent
- from 7 days before arrival: 100%
10–19 rooms
- up to 6 weeks before arrival: 50%
- up to 4 weeks before arrival: 80%
- from 14 days before arrival: 100%
20 or more rooms
- up to 12 weeks before arrival: 50 per cent
- up to 8 weeks before arrival: 80%
- from 30 days before arrival: 100%
Events
- From 3 weeks before the event: 50 per cent
- from 2 weeks before the event: 80%
- From 7 days before the event: 100%
Here too, we reserve the right to prove that no damage, or only minor damage, has been incurred.
In the event of late arrival or early departure, the full booked period will be charged.
We strongly recommend taking out travel cancellation or event cancellation insurance.
8. Guaranteed booking
By providing a valid credit card, the booking is guaranteed and the room is reserved for the booked night.
If no credit card is provided, arrival must be notified by 18:00 on the day of arrival at the latest; otherwise, the hotel may reallocate the room.
9. Liability & Damage
The guest is liable for any damage caused by them to the room, furnishings or building.
In addition to direct costs, the hotel may charge for any demonstrable loss of revenue resulting from the room being unavailable for letting.
The hotel shall only be liable in cases of wilful misconduct or gross negligence, as well as in the event of a breach of material contractual obligations.
10. Parking
Parking spaces are available free of charge, subject to availability.
There is no security or supervision. The hotel is not liable for damage caused by third parties, unless such damage is due to wilful misconduct or gross negligence on the part of the hotel.
Valet service is provided exclusively at the guest’s request. Any damage must be settled through the vehicle owner’s motor vehicle liability insurance.
Electric vehicle charging points:
Type 2 connection – €15 per charge, hybrid €5.
11. Bicycle parking spaces
Bicycles and e-bikes may be parked at the guest’s own risk.
The hotel shall only be liable in cases of wilful misconduct or gross negligence on its part.
12. Cloakroom
The hotel accepts no liability for items of clothing or valuables left in the cloakroom, unless a separate custody agreement has been concluded.
13. Wi-Fi
The hotel provides free Wi-Fi.
There is no entitlement to a specific level of availability or speed.
Liability for data loss or damage is limited to the extent provided for by law.
Misuse is prohibited.
14. Sauna & relaxation area
The sauna and relaxation area is available to hotel guests and external guests by prior arrangement.
Usage fee: €10 per person, including heating, towels, water and a drink of the house’s choice.
Bathrobes and slippers are available at reception.
15. Data Protection
Personal data is processed for the purposes of contract fulfilment, as well as on the basis of legal obligations and legitimate interests.
The hotel’s privacy policy, in its current version, applies.
16. Law & Jurisdiction
German law applies.
For traders and legal entities, the place of jurisdiction is Kiel, insofar as permitted by law.
For consumers, the statutory place of jurisdiction applies.
Date: January 2026